Shipping & Returns

Shopping, Shipping & Returns

Thanks for shopping HEIDI LIEBT products!

You have the right to exchange or receive a full refund on the items you have purchased within 14 days of their delivery.
Exchanges and refunds are issued providing that the garment/product has not been used and is not damaged. Please see the detailed information regarding returns below.
Questions? We are here to help. Get in touch with us: info@heidiliebt.ca

SHOPPING
Only Customers with a valid Canadian and USA address may place orders in this webshop. Unfortunately, we are currently not able to deliver our products outside of Canada or USA . In terms of payment, we accept Paypall ,Visa MasterCard .
Making purchases in our webshop is secure (SSL). We use state of the art technology to keep your information safe. For details on our security measures, please see terms and conditions. Prices are stated in CAN $. Purchases can only be made in the currency available for the country where you choose your delivery to be made. All applicable provincial provincial taxes will be automatically added to the invoice total.

SHIPPING

We will ship your order as fast as we can, normally within 24 hours of placing your order. Shipping rates are clearly stated on our website during the checkout process.

All shipments are done by Canada Post or by UPS .  You will receive an email with a tracking number for your parcel when it has been picked up by the carrier.

Online Business hours: Monday to Friday 9:00am to 5:00pm (EST)

Orders are shipped only on regular business days, weekdays from 9 am to 5 pm (except holidays) usually within a maximum of 24 hours. Orders made after 12 pm on Fridays might be shipped on the following Monday. The usual shipping time is 3 to 5 business days for most regions in Canada or USA. Couriers usually deliver between 8 am and 17 pm. If you are not present or available during delivery, the driver will leave delivery confirmation. Please read the information on the delivery note for additional details.  In unfortunate case in which we could not respect the following delay for your order or if we think delivery might take more time, we shall inform you by e-mail as fast as we can.
Shortly after we shipped your order we will send you by e-mail all the information needed to track your package until arrival. You can also get more information by writing at info@heidiliebt.ca

 RETURNS
You have the right to exchange or receive a full refund on the items you have purchased within 14 days of their delivery. Exchanges and refunds are issued providing the garment/product has not been used and is not damaged. Refunds will be paid to your bank account and normally take 1 week before your account is credited. You are responsible for the return shipping costs. For our warranty info, please see below.

How to return or exchange an item:
Write a short note where you tell us the reason for your return. Send us the product(s) you want to return, together with the short note to the following address:

 HEIDI LIEBT NORTH AMERICA
CP 99900QL    830 737
Saint-Sauveur (Québec) J0R0A1

Please feel free to contact us (info@heidiliebt.ca) with any questions you may have. We are here to help!

WARRANTY INFORMATION
Our simple mission is to make the best products possible. We always seek to use the most advanced materials, technology and production methods. HEIDI LIEBT AS warrants all products to be free of defects in material or workmanship for a period of one (1) year from the date of purchase.
If a product fails due to defects in craftsmanship or materials, within the warranty period, we will repair or replace the product free of charge. Be aware that this warranty is limited to the original purchaser only. For detailed information please see the guidelines below and/or the product specification following the product. If you have any questions regarding our services or guarantees, please feel free to contact us by e-mail at info@heidiliebt.ca.

The Warranty Process:
Before returning any product, you must contact HEIDI LIEBT by e-mail to obtain a return authorization.
Arrange and pay shipping the product to HEIDI LIEBT. We will ship back to you free of charge!
Ensure that the returned product is clean and dry before shipping. Dirty and/or foul smelling garments will be returned unprocessed or may delay the process with an additional surcharge. Remember to include a note with your name, address and phone number AND, make sure to include a short statement explaining the warranty problem.

Important note:

Damage due to wear and tear, misuse or neglect is not covered under our warranty, but may be repairable for a reasonable fee. Please contact us if you have any questions.

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